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Frequently Asked Questions
Shipping
Q: How quickly do in-stock items ship?
A: We strive to ship all in-stock orders as quickly as possible. We average 5-7 business days, however, if you need an order shipped quicker, please reach out to our Customer Service team to arrange.
Q: How do I know when an order is shipped?
A: Once an order ships, you will receive a copy of the invoice, via email, to your AP Contact that night. The invoice will include the shipping method and tracking information.
Q: Do you offer drop-shipping?
A: Wildwood offers drop-shipping for an additional fee of $10 per order.
Products
Q: How do I purchase your products?
A: Wildwood & Chelsea House products are sold to the trade and can be purchased through an interior designer/retailer. If you are an interior designer/retailer and have a trade web account with Wildwood & Chelsea House, you can log in to purchase items online. If you are an interior designer but do not yet have a trade account, you can apply for a trade account on our website. If you are not a trade professional, we are happy to locate a dealer near you for a referral.
Q: Do you have a minimum order?
A: No, but a small order fee of $20 will be applied to all orders under $300.
Q: How do I know if an item is in stock?
A: Once logged in to your online account, stock and availability is available for each product. Our website is updated daily to reflect the most up-to-date information. For more detailed information, please contact your sales representative or customer service representative.
Q: How do I check the status of my order?
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Q: How can I cancel or change an order?
A: Please email your request to your Sales Representative or your Customer Service Representative.
Q: Can I choose a different lamp shade than what is shown?
A: Wildwood & Chelsea House lamps are fitted with shades of proper shape and dimension for each particular base. The fabrics and parchments are chosen to suit each lamp and are not interchangeable. If substitute shades are desired, please contact us for advice on availability and a price quotation.
Q: How do I submit a claim for damaged product?
A: All claims should be submitted in writing with a detailed explanation of the problem. Please include your account number, account name, reference number, contact name, and telephone number. Please be sure to include a photo of the item and inside/outside pictures. Please email claims@wildwoodhome.com.
Returns & Claims
Q: Do you offer returns?
A: No merchandise is to be returned without written authorization and then only in accordance with Wildwood & Chelsea House's instructions and terms. A restocking fee of 25% will be charged on all Buyers’ Remorse returns, in addition to the original and return freight.
Q: How do I submit a claim for damaged product?
A: All claims should be submitted in writing with a detailed explanation of the problem. Please include your account number, account name, reference number, contact name, and telephone number. Please be sure to include a photo of the item and inside/outside pictures. Please email claims@wildwoodhome.com.
Trade
Q: Who do I contact regarding a new eCommerce account?
A: Please send your request to our Customer Service Manager, Alicia Knowlton, alicia@wildwoodhome.com.
Q: How do I open a trade account?
A: A Wildwood & Chelsea House trade account allows you to purchase the full range of our products. To open a trade account, you must have a resale number. You can apply for a trade account by clicking here.
Q: How do I find out who my sales representative is?
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Other
Q: Who do I contact for press inquiries?
A: All press and media requests for Wildwood can be directed to Molly Bates, mbates@susanbecherpr.com. For Chelsea House, contact Pam Cain, pam@chelseahouseinc.com.
Q: How do I request a catalog?
A: Please contact us for our most up-to-date catalog to be sent to you. Our catalogs are also available digitally, as well..
Q: How can I get product images for social media?
A: For Wildwood, please contact marketing@wildwoodhome.com or send us a message on instagram.com/wildwoodhome. For Chelsea House, please contact chelseahouse@chelseahouseinc.com, or send us a message on instagram.com/chelseahouseinc
Q: Where do you have showrooms?
A: We have showrooms in High Point, NC, and Atlanta, GA.
Q: Where are you located?
A: Our corporate offices and shipping warehouses are located in Rocky Mount, NC.